Refund Policy

SECTION 1 - RETURNS

You can return any items purchased within 28 days of receipt for a full refund.  Please notify us if you wish to cancel your order or exchange an item.

To be eligible for a return, your item must be unused and in the same condition as received.

Should you choose to return or exchange your order you will need to deliver the goods back to us. You will be responsible for the products until they reach us and we recommend you use a trackable delivery method.

If you return an item to us that is faulty or which you did not order, we will also refund you for the full cost of the return postage in addition to the cost of the original order.

To complete your return, we also require a receipt or proof of purchase.

Please note that all personalised goods are non-refundable and therefore not eligible for a return, unless faulty.

SECTION 2 - REFUNDS (if applicable)

We will process returns as quickly as possible and we will notify you by email once your return has been processed. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

SECTION 4 - SHIPPING

To return your product, you should mail your product to:

Santa’s Little Workshop
14 Cranworth Gardens
London
SW9 0NS

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

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